Shipping policy

1. Service area

We ship to all US states; we do not ship internationally. Shipping is calculated at checkout from your address and order weight. We ship with USPS or UPS, whichever best serves your order; the rate you pay is the one shown at checkout. Orders may alternatively be picked up free of charge at our Anchorage shop (same-day for orders placed before close).

2. Processing and transit

Orders ship from Anchorage within 1–2 business days (excluding weekends and holidays). Delivery estimates shown at checkout are carrier estimates, not guarantees, and we are not liable for carrier delays. High-volume periods may extend processing by 1–2 days. 

Orders received before 12:00 PM AKST, Monday through Friday (excluding holidays), will usually ship the same day. Orders placed after 12:00 PM AKST, or on weekends and holidays, will ship the next business day.

Same-day shipping is not guaranteed. Processing may take longer during sales, holidays, or other periods of high order volume.

3. Risk of loss; delivered packages

Title and risk of loss pass to you upon the carrier's confirmed delivery to the address you provided. For packages marked "Delivered" that you cannot locate, check with household members and neighbors and contact the carrier first; then contact us within 7 days and we will assist with a carrier claim.

4. Address accuracy

You are responsible for the accuracy of the shipping address entered at checkout. We cannot refund orders delivered to an incorrectly entered address, but will help redirect or recover the package where the carrier allows. Orders over $150 ship with signature confirmation.

5. Weather and remote delivery

Weather and remote-area logistics can affect transit times. Where a carrier cannot deliver to a given address, we will contact you to arrange pickup or an alternative.