Refund policy
1. Eligibility — unopened items
We accept returns of unopened, unused products in their original sealed packaging, with all seals, shrink-
wrap, and hygiene stickers intact, within fourteen (14) days of the delivery date (for shipped orders) or
purchase date (for in-store and pickup orders). Proof of purchase (order number or receipt) is required. Items
must be in resalable condition; we reserve the right to refuse any return that does not meet these conditions
upon inspection.
2. Non-returnable items
For hygiene and consumer-safety reasons, the following are final sale and not eligible for return or
exchange: (a) any opened, used, swatched, or unsealed product; (b) sheet masks and single-use items; (c)
items marked "Final Sale" or "Clearance" at the time of purchase; (d) gift certificates; (e) free gifts and
promotional items. This does not limit your rights under Section 5 for damaged, defective, or incorrect items.
3. Refund method and timing
Approved refunds are issued to the original payment method within 5–10 business days after we receive and
inspect the item; your bank or card issuer may take a further 3–10 business days to post the credit. A 15%
restocking fee is deducted from the refund amount. Original shipping charges are non-refundable except
where the return results from our error (Section 5). If a returned order causes the original order to fall below a
promotional threshold (e.g., a free-gift minimum), the value of the unreturned promotional item may be
deducted from the refund. Lumi Rewards points earned on a refunded amount are removed, and your tier
standing is recalculated on your remaining spend, which may mean a lower tier.
4. Exchanges and in-store returns
Unopened items may be exchanged within the same 14-day window, subject to availability; the fastest path is
a return for refund plus a new order. Online orders may also be returned in person at 901 E. Dimond Blvd Ste.
B, Anchorage, AK 99515, daily 11am–7pm.
5. Damaged, defective, or incorrect items
Inspect your order on arrival. If an item arrives damaged, defective, or is not what you ordered, notify us
within 7 days of delivery at shop@kbeautyalaska.com with your order number and photos of the item,
packaging, and shipping label. Upon verification we will, at your option, replace the item or refund it in full,
including any shipping paid. Claims made after 7 days are handled at our reasonable discretion.
6. Skin reactions
Cosmetic products affect individuals differently, and results are not guaranteed. We cannot accept returns of
opened products due to skin sensitivity or reactions; we strongly recommend patch testing every new
product and reviewing the full ingredient list before use. If a product doesn't suit you, contact us — we will try
to help you find a better fit. Discontinue use and consult a qualified professional if irritation occurs.
7. Return shipping
Unless the return results from our error, return shipping costs and risk of loss in return transit are the
customer's responsibility. We recommend a tracked, insured service; we cannot refund items lost or damaged
on the way back to us.
8. Abuse
We reserve the right to decline returns or future orders in cases of suspected policy abuse, including
excessive or serial returns.
9. Contact
Return questions: shop@kbeautyalaska.com · (907) 917-9719 · 901 E. Dimond Blvd Ste. B, Anchorage, AK
99515. You may request a written copy of this policy at any time.